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Telephone contact centre links to primary healthcare reform
Sheila Weatherill1, Susan Paul, Marianne Stewart
1Edmonton's Capital Health Region.
Hospital Quarterly
|May 10, 2003
Abstract:
A new telephone health advice service implemented in September 2000 is integral to the Capital Health (Edmonton) Region's strategy to build a comprehensive approach to primary healthcare. Capital Health Link operates 24 hours a day, seven days a week and was the first comprehensive nurse-based health advice phone line in Alberta.