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Related Experiment Videos

Enrollee satisfaction with three Florida Medicaid managed care programs.

Hsou-mei Hu1, R Paul Duncan, Colleen K Porter

  • 1Health Services Research, Department of Health Services Administration, College of Health Professions, University of Florida, Gainesville, USA. mayhu@ufl.edu

Managed Care Interface
|June 7, 2003
PubMed
Summary

MediPass enrollees reported higher satisfaction with overall healthcare compared to Provider Service Network (PSN) and Medicaid Health Maintenance Organizations (HMOs). Each program requires unique interventions to improve member satisfaction.

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Area of Science:

  • Health Services Research
  • Healthcare Management
  • Patient Satisfaction Studies

Background:

  • Medicaid programs are crucial for healthcare access in South Florida.
  • Understanding enrollee satisfaction is key to improving healthcare delivery.
  • Three distinct Medicaid programs (PSN, MediPass, HMOs) serve adult enrollees.

Purpose of the Study:

  • To compare adult enrollee satisfaction across three South Florida Medicaid programs.
  • To identify specific areas of satisfaction and dissatisfaction within each program.
  • To inform targeted interventions for enhancing member experiences.

Main Methods:

  • Utilized the Consumer Assessment of Health Plans Study 2.0 Medicaid Adult instrument.
  • Collected data on four global and five composite ratings of satisfaction.

Related Experiment Videos

  • Surveyed adult enrollees from Provider Service Network (PSN), MediPass, and Medicaid Health Maintenance Organizations (HMOs).

    • Main Results:

    • MediPass enrollees expressed satisfaction with overall healthcare.
    • PSN enrollees provided average ratings for doctors, specialists, and communication.
    • HMO enrollees were satisfied with specialists, access to care, and customer service.

    Conclusions:

    • Significant variations in satisfaction exist among the three Medicaid programs.
    • Provider Service Network (PSN) requires improvements in core service areas.
    • Medicaid Health Maintenance Organizations (HMOs) demonstrate strengths in specific service aspects.
    • Tailored interventions are necessary for each program to boost enrollee satisfaction.