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Related Experiment Videos

Organizational issues = change.

Nancy M Lorenzi1, Robert T Riley

  • 1Biomedical Informatics, Eskind Biomedical Library, Vanderbilt University Medical Center, 2209 Garland Avenue, Nashville, TN 37232-8340, USA. nancy.lorenzi@vanderbilt.edu

International Journal of Medical Informatics
|June 18, 2003
PubMed
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Information systems frequently fail due to communication, complexity, and organizational issues. Effective change management strategies are crucial for successful implementation of new systems by addressing resistance to change.

Area of Science:

  • Information Systems
  • Organizational Behavior
  • Change Management

Background:

  • Information systems are prone to failure stemming from various factors including communication breakdowns, complexity, organizational dynamics, technological limitations, and leadership deficiencies.
  • System failures can be broadly categorized into technical shortcomings, project management issues, organizational problems, and the challenges posed by the rapid information explosion.

Purpose of the Study:

  • To explore the common reasons behind information system failures.
  • To define change management and its importance in the context of new system implementation.
  • To discuss the human element in information system implementation, focusing on resistance to change and management strategies.

Main Methods:

  • Literature review of information system failure factors.

Related Experiment Videos

  • Analysis of change management principles.
  • Exploration of strategies for managing technological change and user resistance.

    • Main Results:

    • Identified key failure categories: technical, project management, organizational, and information overload.
    • Highlighted the critical role of change management from the conceptualization phase.
    • Acknowledged the 'people side' of system implementation, including resistance dynamics.

    Conclusions:

    • Successful information system implementation requires addressing technical, managerial, and organizational aspects.
    • Proactive change management is essential to mitigate resistance and ensure smooth transitions.
    • Understanding and managing the human response to technological change is vital for system success.