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Related Experiment Videos

Users' perceptions of mail-service pharmacy.

K K Birtcher1, M D Shepherd

  • 1Methodist Hospital, Houston, Tex.

American Pharmacy
|December 1, 1992
PubMed
Summary

University employees show high satisfaction with mail-order pharmacies, rating services and drug information highly. Mail order pharmacies are poised for continued growth, impacting the competitive pharmacy landscape.

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Area of Science:

  • Health Services Research
  • Pharmacy Practice
  • Health Insurance

Background:

  • The utilization of mail-order pharmacies has seen significant growth.
  • Understanding user satisfaction is crucial for healthcare service providers.
  • Health insurance plans increasingly offer mail-order pharmacy options.

Purpose of the Study:

  • To assess university employee satisfaction with their health insurance's mail-order pharmacy services.
  • To evaluate the perceived quality of drug information provided by mail-order pharmacies.
  • To identify patient information-seeking behaviors regarding prescription medications.

Main Methods:

  • A survey was conducted among university employees.
  • Participants reported satisfaction levels with mail-order pharmacy services.
  • Respondents indicated sources used for additional drug information.

Main Results:

  • Nearly 92% of users reported good or excellent satisfaction with mail-order services.
  • Over 91% of those receiving brochures rated the drug information as excellent or good.
  • 31.2% of respondents utilized mail-service pharmacists for additional information.

Conclusions:

  • Mail-order pharmacies demonstrate high user satisfaction and effective information dissemination.
  • These services are well-positioned for sustained market share expansion.
  • All pharmacy sectors can benefit from insights into enhancing competitive strategies.

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