Related Experiment Videos
Demystifying "QI"
1Patient Care Services, Mercy Health Services, North-Mercy Hospital, Cadillac, USA. neffml@trinity-health.org
Michigan Health & Hospitals
|July 31, 2003
Abstract:
In the continuing pursuit of performance excellence, many quality improvement models such as CQI, TQM, ISO, Six Sigma, and the Malcolm Baldrige criteria for performance excellence have been introduced and implemented with varying degrees of success.