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Picture archiving and communication systems: the users' view
1Radiology Department, Norfolk and Norwich University Hospital, Colney Lane, Norwich NR4 7UY, UK.
The British Journal of Radiology
|August 2, 2003
Summary
Hospital staff widely accept Picture Archiving and Communication Systems (PACS), finding them a major advance with high-quality images and improved working lives. This study confirms PACS integration positively impacts hospital operations and staff satisfaction.
Area of Science:
- Medical Imaging Technology
- Health Informatics
- Radiology Systems
Background:
- Traditional film-based radiology workflows present challenges in image access and retrieval.
- The implementation of Picture Archiving and Communication Systems (PACS) aims to modernize medical imaging management.
- Assessing user acceptance is crucial for the successful integration of new healthcare technologies.
Purpose of the Study:
- To evaluate the user acceptability of a Picture Archiving and Communication System (PACS) within a hospital setting.
- To identify specific benefits and drawbacks of PACS from the perspective of diverse hospital staff.
- To gauge the impact of PACS on daily working practices and overall job satisfaction.
Main Methods:
- A questionnaire survey was distributed to 208 hospital staff members, including both scaled and free-text response questions.
- A total of 101 responses were collected from a representative cross-section of hospital personnel.
- Qualitative analysis of free-text responses was conducted to identify themes related to PACS benefits and disadvantages.
Main Results:
- The majority of users perceive PACS as a significant improvement, citing high-quality images, reduced frustration compared to film, and enhanced working lives.
- Users reported positive changes in working practices and that PACS met their expectations, particularly appreciating improved access to radiology reports.
- While generally positive, user opinions showed some ambivalence regarding PACS's impact on the efficiency of clinic consultations and ward rounds.
Conclusions:
- Picture Archiving and Communication Systems (PACS) have been well-accepted by a broad range of hospital staff.
- PACS has demonstrably improved the working lives of hospital personnel and contributed significantly to the hospital's overall functioning.
- The study provides valuable insights for the Radiology department to address user concerns and leverage the benefits of PACS effectively.