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Barriers to reframing surprise as "opportunity" in health care: a commentary on McDaniel, et al
1Anderson Graduate School of Management, University of California, Riverside, USA.
Health Care Management Review
|August 28, 2003
Abstract:
Reframing surprise as an opportunity rather than as a threat can be facilitated when we recognize that efforts to deny, control, and prevent uncertainty operate as barriers to reframing. Removing the barriers requires trust and risk-taking among key stakeholders, especially among patients, physicians, and health care organizations.
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