Related Experiment Video
Updated: Jul 12, 2026

14:32
Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Say cheese. Photo mapping lets you see your practice as patients do
1Health Services Management Program, Robert Morris University, Pittsburgh, USA. miaoulis@tidewater.net
MGMA Connexion
|September 10, 2003
Abstract:
Photo mapping--creating a photographic map of all parts' of the practice that your patients see--helps physicians and staff view their practice through the patients' eyes--literally the patient focus. Once this happens, a group can more easily make changes that can improve patient satisfaction.

