Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Experiment Videos

A paradigm shift in patient satisfaction assessment.

Koichiro Otani1, Lisa E Harris, William M Tierney

  • 1Indiana University-Purdue University, Fort Wayne, USA.

Medical Care Research and Review : MCRR
|September 16, 2003
PubMed
Summary

Patient satisfaction with primary care is heavily impacted by negative experiences, not just an average of all factors. Focusing on improving highly dissatisfying areas yields better patient outcomes and optimizes resource allocation.

Related Concept Videos

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

Opportunities for informatics to improve patient experiences: observations and reflections of ACMI fellows.

Journal of the American Medical Informatics Association : JAMIA·2026
Same author

Alternatively activated macrophages cause DNA damage through an arginase 1-mediated bystander effect and promote epithelial cell transformation.

Oncogenesis·2026
Same author

Diagnosis.

Journal of general internal medicine·2026
Same author

Take Back Primary Care.

Journal of general internal medicine·2025
Same author

My Calling.

Journal of general internal medicine·2025
Same author

Pilot Trial of Nutri, a Digital Intervention for Personalized Dietary Management of Diabetes in Safety-Net Primary Care.

Journal of nutrition education and behavior·2025

Area of Science:

  • Health Services Research
  • Patient Experience Studies
  • Healthcare Management

Background:

  • Understanding patient satisfaction is crucial for healthcare quality improvement.
  • Previous models often assumed a simple averaging of patient perceptions.
  • The complexity of patient decision-making regarding healthcare satisfaction requires further investigation.

Purpose of the Study:

  • To investigate the relationship between patient reactions to specific primary care attributes and overall satisfaction.
  • To identify the models patients use to combine attribute-level reactions into an overall satisfaction judgment.
  • To provide evidence-based recommendations for healthcare decision-makers to enhance patient satisfaction.

Main Methods:

  • Analysis of patient responses to various primary care attributes.

Related Experiment Videos

  • Statistical modeling to determine the nature of the relationship between attribute satisfaction and overall satisfaction.
  • Examination of compensatory versus noncompensatory and linear versus nonlinear relationships.

    • Main Results:

    • Patient overall satisfaction is disproportionately influenced by low satisfaction with individual attributes (noncompensatory relationship).
    • The impact of improved attributes diminishes as patient satisfaction with those attributes increases (nonlinear relationship).
    • Patients utilize both noncompensatory and nonlinear models to form overall satisfaction judgments.

    Conclusions:

    • Healthcare providers should prioritize addressing areas with high patient dissatisfaction.
    • Targeted interventions in specific low-performing attributes are more effective than broad improvements.
    • Optimizing resource allocation towards high-dissatisfaction areas can lead to significant improvements in patient satisfaction.