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What does a human relationship with the doctor mean?

E Arborelius1, S Bremberg

  • 1Sollentuna Health Centre, Sweden.

Scandinavian Journal of Primary Health Care
|September 1, 1992
PubMed
Summary

Patients value a strong doctor-patient relationship. Key elements include doctors taking symptoms seriously, active listening, and treating patients as individuals beyond their illness.

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Area of Science:

  • Family Medicine
  • Communication in Healthcare
  • Patient-Doctor Relationship

Background:

  • The significance of the human relationship between patients and doctors is well-established.
  • Understanding specific behaviors that foster a positive patient-doctor connection is crucial for effective healthcare.

Purpose of the Study:

  • To identify and describe specific behaviors during medical consultations that contribute to a satisfying human relationship from the patient's perspective.
  • To analyze patient and physician commentary on recorded consultations to understand the nuances of their interaction.

Main Methods:

  • Video recording of 46 consultations across 12 general practitioners in four healthcare centers.
  • Post-consultation audio-recorded commentary from both patients and doctors.
  • Qualitative analysis of patient comments regarding the human relationship and preceding consultation segments.

Main Results:

  • Patients desire their symptoms to be taken seriously and for doctors to actively listen or inquire about them.
  • Patients value being treated as whole individuals, not merely as a diagnosis or case.
  • Interactions that include inquiries about aspects of the patient's life beyond the immediate illness (e.g., family, work) enhance the relationship.

Conclusions:

  • A satisfying human relationship in primary care hinges on fundamental, straightforward actions by the physician.
  • Empathy, active listening, and personalized attention are key components of a positive patient-doctor dynamic.
  • These findings underscore the importance of relational aspects in general practice for patient satisfaction and potentially health outcomes.

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