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Factors related to frustration among aging services case managers
Linda Vinton1, Wendy P Crook, Katherine LeMaster
1Florida State University School of Social Work, Tallahassee, FL 32306-2570, USA. lvinton@mailer.fsu.edu
Summary
Job frustration among aging services case managers is linked to community resources. Rural case managers report more community-based frustrations, highlighting a need for better environmental support to prevent burnout.
Area of Science:
- Gerontology
- Social Work
- Occupational Health Psychology
Background:
- Burnout is a recognized occupational hazard for client-facing professionals.
- The role of frustration as a precursor to burnout remains under-explored, particularly in aging services.
Purpose of the Study:
- To examine factors contributing to job frustration among case managers in aging services.
- To develop and test a model of individual, organizational, and community factors influencing case manager frustration.
Main Methods:
- A survey was administered to 103 case managers in aging services.
- Job frustrations were categorized as agency-based (internal) or community-based (external).
- Statistical analysis examined relationships between factors and frustration types, including geographic variations.
Main Results:
- Community-based frustrations were reported by 78% of respondents.
- Case managers in rural regions reported significantly more community-based frustrations than those in urban regions.
- Lack of environmental resources emerged as a key driver of frustration.
Conclusions:
- Environmental resource deficits are a significant source of frustration for aging services case managers.
- Targeted interventions addressing community resource availability, especially in rural areas, are needed.
- Mitigating frustration is crucial for preventing burnout and supporting case managers in aging services.
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