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Urban community perception towards intermittent water supply system
M W Joshi1, A V Talkhande, S P Andey
1National Environmental Engineering Research Institute, Nehru Marg, Nagpur 440 020.
Indian Journal of Environmental Health
|September 25, 2003
Summary
Consumer surveys show that adequate water quantity is key, regardless of supply type. However, intermittent water supply leads to more complaints and water storage needs, with a preference for continuous systems.
Area of Science:
- Environmental Engineering
- Urban Water Management
- Consumer Behavior Analysis
Background:
- Evaluating water supply systems is crucial for urban infrastructure.
- Consumer satisfaction is a key metric for assessing water service quality.
- Both intermittent and continuous water supply systems have distinct operational characteristics and consumer impacts.
Purpose of the Study:
- To critically appraise intermittent versus continuous water supply systems.
- To assess consumer opinions on the degree of service for different water supply modes.
- To identify key factors influencing consumer satisfaction with water supply.
Main Methods:
- A consumer opinion survey was conducted using pre-designed questionnaires.
- House-to-house surveys were performed in Ghaziabad and Jaipur.
- Data collected focused on water supply aspects and consumer service perceptions.
Main Results:
- Adequate water quantity provided satisfactory service, irrespective of supply mode.
- Intermittent supply systems generated more complaints regarding water quality, pressure, and breakdowns.
- Consumers stored water daily, with most discarding stored water upon fresh supply resumption.
Conclusions:
- Water quantity is the primary driver of consumer satisfaction.
- Continuous water supply is preferred by consumers over intermittent systems.
- Intermittent supply necessitates water storage and is associated with service quality issues.