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Published on: January 15, 2017
The role of a flow coordinator in an emergency assessment unit
1Birmingham Heartlands and Solihull NHS Teaching Trust, Birmingham.
Abstract:
This article describes the rationale and change management approach used for the development and initial evaluation of a patient-flow coordinator to the Emergency Assessment Area at Birmingham Heartlands Hospital. This post was established to improve patient flow and departmental efficiency in order to achieve the latest four-hour maximum waiting-to-treatment time directive. The working context, concept, process-mapping approach, core objectives and key functions of the role are all discussed.
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