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Development of a Web-based event reporting system in an academic environment.
Hagop S Mekhjian1, Thomas D Bentley, Asif Ahmad
1The Ohio State University Medical Center, Columbus, OH 43210, USA. mekhjian-1@medctr.osu.edu
Journal of the American Medical Informatics Association : JAMIA
|October 7, 2003
Summary
Ohio State University implemented a standardized voluntary event reporting system to improve patient safety and reduce errors. This user-friendly, web-based system supports a culture of safety through efficient reporting processes.
Area of Science:
- Healthcare Management
- Patient Safety
- Health Informatics
Background:
- Healthcare systems strive for enhanced patient safety and error reduction.
- Standardized reporting systems are crucial for identifying and mitigating risks.
- Voluntary reporting encourages comprehensive data collection on adverse events.
Purpose of the Study:
- To describe the development and implementation of a standardized voluntary event reporting system at The Ohio State University Health System.
- To outline the system's features, including its web-based, user-friendly, and context-sensitive design.
- To highlight the organizational transformation necessary for successful system integration.
Main Methods:
- Development of a standardized, voluntary, web-based event reporting application.
- Implementation of process reengineering for event data entry.
- Establishment of automated post-entry workflows for event management.
Main Results:
- A user-friendly, context-sensitive system encompassing a broad range of errors, events, and near misses was successfully implemented.
- The system required and facilitated a full organizational transformation.
- Established efficient and consistent reporting processes foundational to a culture of patient safety.
Conclusions:
- The implemented standardized voluntary event reporting system provides a robust foundation for patient safety initiatives.
- Process reengineering and organizational transformation are key to the effective adoption of such systems.
- The system fosters a culture committed to continuous improvement in patient safety and error reduction.