Related Experiment Video
Updated: Aug 30, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
[Health care quality as perceived by the users of an emergency unit in Rome]
Rosaria Alvaro1, Tommaso Brancato, Elisabetta Dessy
1Laboratorio di Ricerca Infermieristica, Università di Tor Vergata, Rome. laureatriennale@libero.it
Abstract:
This study is aimed at assessing health care quality within the St. Eugenio Emergency Unit in Rome. The survey covers the months of March, June and November 2000. Patients were given about 9 thousand forms to fill before and after their access. Only 4% of them got to the hospital by ambulance and as many as 85% were immediately discharged after the exam. Their expectations were centred primarily on the health staff's professional skills, whereas their retroactive judgment focused on the poor quality of support services (parking lots, directional signs, waiting time), thus neglecting the very professional skills they previously considered as a priority.
Related Concept Videos
Documentation in Long-Term and Home Healthcare Setting
Long-Term Care Facilities
Health Information Technology and Healthcare Information System
Health Information Technology, commonly called HIT, integrates advanced information systems and technology in healthcare settings. Its primary functions include:
Purpose of Health Records I
Here's a breakdown of how health records serve these purposes:
Tertiary Healthcare System
Types of Reports III: Telephone and Verbal Reports
Here's an overview of each type:
Telephone Orders
Secondary Healthcare System