Preparing the front office staff to carry out HIPAA privacy procedures

Although training is one way to ensure compliance with new HIPAA privacy rules, awareness is only the first step in preparing front office staff for implementing procedures related to the new rules. Role-based training is required to empower staff to carry out specific HIPAA privacy procedures. Each procedure offers options for training content, and the use of training tools with actual script is recommended as one method to clearly define expectations of staff when applying the procedures.