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Related Experiment Videos

Technology trauma: barriers to increasing technology utilization.

René D Drumm1, H Virginia McCoy, Alicia Lemon

  • 1Social Work Department, Andrews University, Berrien Springs, MI 49104, USA. rdrumm@andrews.edu

Social Work in Health Care
|November 19, 2003
PubMed
Summary
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Implementing technology in social work agencies serving drug users faces significant hurdles. Key barriers include staff

Area of Science:

  • Social Work Technology Integration
  • Health Services Research
  • Substance Abuse Treatment

Background:

  • Social work agencies increasingly recognize the importance of technology for efficiency and effectiveness.
  • However, the specific obstacles to adopting new technologies in these settings remain largely unexplored.

Purpose of the Study:

  • To identify and analyze the barriers encountered during the implementation of technology in social service agencies.
  • To understand the challenges faced by agencies serving drug-abusing populations when integrating technological interventions.

Main Methods:

  • A qualitative methodology was employed, analyzing communication logs (emails and memorandums) over a two-and-a-half-year period.
  • The study examined documentation from a NIDA-funded demonstration project aimed at increasing technology use in agencies serving drug-abusing populations.

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Main Results:

  • A primary theme of implementation barriers emerged from the communication data.
  • Identified barriers included: lack of staff computer proficiency, low staff motivation, non-adherence to intervention protocols, hardware and networking issues, inadequate physical space and computer resources, and limited researcher access to agency personnel.

Conclusions:

  • Successful technology implementation in social service agencies is hindered by a combination of personnel, technical, and logistical challenges.
  • Addressing these multifaceted barriers is crucial for enhancing the effectiveness of technology interventions in substance abuse treatment settings.