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Managing transitions: assuring the adoption and impact of TQM
1Health Policy and Administration, School of Public Health, University of North Carolina, Chapel Hill.
QRB. Quality Review Bulletin
|November 1, 1992
Abstract:
Assuring the full adoption and impact of total quality management (TQM) requires the understanding that TQM involves transitional challenges to managers, individuals, work groups, and the organization as a whole. This article presents some of these challenges and describes how they might be met over time to determine the ultimate success of TQM adoption in an organization.