The relationship between staff tenure and client satisfaction in psychosocial rehabilitation programs

A study conducted at Vinfen, a large Massachusetts-based provider of psychosocial rehabilitation services, sheds new light on staff tenure and its relationship to participant satisfaction. The researchers surveyed participant satisfaction in forty-six residential sites serving people with psychiatric disabilities. The study included client and staff demographics. The researchers correlated average participant satisfaction score and average staff tenure by program. The results of the study did not support the widely held belief that there is a relationship between staff tenure and participant satisfaction in residential programs.