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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Improving the quality of communication in healthcare
P J Toussaint1, J Verhoef, T P Vlieland
1Department of Physical and Occupational Therapy, Department of Rheumatology, Leiden University Medical Centre (LUMC), The Netherlands.
Abstract:
In this paper we present an assessment instrument for evaluating the quality of communication processes in health care. This instrument is based on communication theory, and does not only indicate the level of quality, but also explains it. This makes it also useful as a design tool in reorganising communication processes, in order to make them more effective. Such a tool is highly needed when Information and Communication Technology is applied in health care to support communication between professionals. The instrument is demonstrated for a case in multidisciplinary team care.
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