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Developing consumer-centered quality assurance strategies for home care. A case management model
Journal of Case Management
|January 1, 1992
Summary
This study introduces a new Consumer-Centered, Negotiated Model for Home Care Quality. It integrates quality assurance into case management for better, ongoing evaluation of home healthcare services.
Area of Science:
- Healthcare Management
- Quality Assurance Systems
- Home Care Services
Background:
- Growing interest in home care quality assurance.
- Limited availability of effective quality assurance models.
- Need for integrated approaches in home healthcare.
Purpose of the Study:
- To describe a novel Consumer-Centered, Negotiated Model for Home Care Quality.
- To integrate quality assurance into the broader case management process.
- To establish consumer-oriented, measurable standards for home care.
Main Methods:
- Comprehensive literature review.
- Interviews with home care business leaders, consumers, and families.
- Focus groups with consumers, case managers, and home health nurses.
Main Results:
- Development of the Consumer-Centered, Negotiated Model for Home Care Quality.
- Integration of quality assurance within the case management process.
- Emphasis on the entire plan of care, not isolated services.
Conclusions:
- The model offers a structured approach to home care quality assurance.
- Ongoing, regular quality assurance is facilitated through this model.
- Consumer-oriented, specific, and measurable standards are key components.