Related Experiment Videos
[Patient experiences in Norwegian hospitals--changes over time?]
Kjell I Pettersen1, Dag Hofoss, Ingeborg Strømseng Sjetne
1Stiftelse for helsetjenesteforskning (HELTEF), Postboks 55, 1474 Nordbyhagen. kipettersen@heltef.no
Summary
Patient experiences in Norwegian hospitals remained largely unchanged between 1996 and 2000. Minor improvements were noted in communication and patient support, but hospital facilities and equipment scores declined.
Area of Science:
- Healthcare quality assessment
- Patient experience research
- Hospital management
Context:
- Patient experience is a key indicator of hospital quality.
- This study examines patient experiences in seven Norwegian hospitals from 1996 to 2000.
Purpose:
- To describe changes in patient experiences over a four-year period.
- To identify trends in patient satisfaction with Norwegian hospitals.
Summary:
- A patient experience questionnaire was administered in 1996, 1998, and 2000 to medical and surgical patients.
- 10,600 patient responses were analyzed using multiple linear regression.
- No significant changes were observed in general satisfaction, medication/examination information, nursing, doctor services, or organization.
Impact:
- Slight improvements were noted in communication, contact with next-of-kin, and information on future complaints.
- Patient perceptions of hospital buildings and equipment worsened.
- Overall, patient experiences showed minimal change, with a negative trend in physical infrastructure assessment.