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Related Experiment Videos

NHS Direct: virtually engaged.

N J McLellan1

  • 1Department of Paediatric Medicine, Birmingham Children's Hospital, Steelhouse Lane, Birmingham B4 6NH, UK. neil.mclellan@bch.nhs.uk

Archives of Disease in Childhood
|January 8, 2004
PubMed
Summary
This summary is machine-generated.

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NHS Direct, the largest telephone healthcare service, handles over 1 million monthly calls and online transactions. A significant 30-40% of these calls concern children's health issues.

Area of Science:

  • Public Health
  • Healthcare Services
  • Telemedicine

Background:

  • Established in March 1998, NHS Direct in England and Wales has become the world's leading provider of telephone-based healthcare advice.
  • The service has experienced substantial growth, handling a high volume of patient interactions.
  • A notable proportion of inquiries relate to pediatric health concerns.

Purpose of the Study:

  • To highlight the scale and scope of NHS Direct's operations.
  • To identify the prevalence of pediatric-related calls within the service.
  • To underscore the importance of accessible healthcare advice for children.

Main Methods:

  • Analysis of call and online transaction data from NHS Direct.
  • Tracking the volume of monthly service usage.

Related Experiment Videos

  • Categorization of call reasons, with a specific focus on pediatric inquiries.

    • Main Results:

    • NHS Direct handles over 500,000 telephone calls monthly.
    • NHS Direct Online processes over 500,000 online transactions monthly.
    • Consistent reporting indicates 30-40% of telephone calls are related to children's health.

    Conclusions:

    • NHS Direct is a major, high-volume healthcare advisory service.
    • A substantial and consistent demand exists for pediatric healthcare advice through telephone services.
    • The findings underscore the critical role of NHS Direct in providing accessible health information, particularly for children.