Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Experiment Videos

Nurses' views of using computerized decision support software in NHS Direct.

Alicia O'Cathain1, Fiona C Sampson, James F Munro

  • 1MRC Fellow, Medical Care Research Unit, University of Sheffield, Sheffield, UK. a.ocathain@sheffield.ac.uk

Journal of Advanced Nursing
|January 15, 2004
PubMed
Summary
This summary is machine-generated.

Related Concept Videos

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

The psychosocial impacts of having eating and drinking difficulties after stroke: a qualitative evidence synthesis.

Disability and rehabilitation·2026
Same author

Developing a rehabilitation intervention for eating and drinking difficulties following stroke through co-design stakeholder workshops.

BMC health services research·2026
Same author

Outpatient paracentesis for Ovarian Hyperstimulation Syndrome: STOP-OHSS feasibility study and RCT Synopsis.

Health technology assessment (Winchester, England)·2026
Same author

Clear Conversations: a mixed methods evaluation of a verbal health literacy initiative for health service providers.

BMC health services research·2026
Same author

Exploring the use of pre-hospital pre-alerts and their impact on patients, Ambulance Service and Emergency Department staff: a mixed-methods study.

Health and social care delivery research·2026
Same author

Men's Preferences for Exiting Abdominal Aortic Aneurysm Surveillance: A Deliberative Engagement Session Study.

Patient preference and adherence·2026

Nurses and decision support software are both crucial for clinical decisions at NHS Direct. Nurses actively manage patient care, integrating software recommendations with their own judgment.

Area of Science:

  • Nursing Informatics
  • Clinical Decision Support Systems
  • Health Services Research

Background:

  • Nurses at NHS Direct, England's 24-hour telephone advice line, utilize computerized decision support software.
  • This software guides nurses in recommending services or self-care advice to callers.

Purpose of the Study:

  • To investigate nurses' perceptions of their roles within NHS Direct.
  • To explore nurses' views on the computerized decision support software they use.

Main Methods:

  • Qualitative analysis of semi-structured interviews.
  • Conducted with 24 nurses from 12 different NHS Direct sites.

Main Results:

  • Nurses viewed both themselves and the software as vital for clinical decision-making.

Related Experiment Videos

  • The software served as a safety net and consistency tool, especially when nurses lacked specific clinical knowledge.
  • Nurses actively interpreted software recommendations, integrating contextual information and overriding suggestions when necessary, leading to a merged decision-making process over time.

    • Conclusions:

    • Nurses and the decision support software play distinct but intertwined roles in clinical decision-making at NHS Direct.
    • The precise impact of each on the overall decision-making process can be challenging to ascertain in practice.