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Updated: Aug 8, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
The patient experience of receiving bad news from health professionals
1Nurse Consultant Cancer Services (GI Tract), Colchester General Hospital, Colchester, Essex.
Abstract:
Patients at an NHS trust were questioned about receiving bad news. Despite many positive experiences, problems arose in relation to the setting where the news is delivered and aspects of non-verbal communication, such as the fact that consultants stood when giving the news. This study also examined the patients' interaction with health professionals after the first diagnosis.
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