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The Long-Term Care Ombudsman Program: what does the complaint reporting system tell us?
F E Netting1, R N Paton, R Huber
1Arizona State University School of Social Work, Tempe 85251-1802.
The Gerontologist
|December 1, 1992
Summary
Long-term care ombudsman programs address elderly resident issues. A 1990 analysis of 49 state reports revealed significant data inconsistencies, prompting recommendations for reporting system improvements.
Area of Science:
- Gerontology
- Public Administration
- Health Services Research
Background:
- Long-term care ombudsman programs advocate for elderly residents in care facilities.
- These programs resolve complaints and address problems impacting seniors.
- Programs utilize paid staff and volunteers to achieve their objectives.
Purpose of the Study:
- To analyze the content of annual ombudsman program reports submitted to the Administration on Aging.
- To identify variations in documented information across state and local levels.
- To provide recommendations for improving the reporting system.
Main Methods:
- Content analysis of annual reports from 49 state ombudsman programs.
- Data collected from reports submitted in 1990.
- Examination of information documented at both state and local levels.
Main Results:
- Substantial variation was found in the information documented by ombudsman programs.
- Inconsistencies were observed at both state and local reporting levels.
- The study highlights a lack of standardized reporting practices.
Conclusions:
- The current reporting system for long-term care ombudsman programs is inconsistent.
- Revisions to the reporting system are recommended to ensure uniformity and completeness.
- Standardized reporting would enhance program oversight and data utilization.
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