Personal & supportive care services: an international perspective on workforce issues

Familiehulp, the largest home care organization in Flanders, Belgium, has 40,000 clients and 7,400 employees. Believing its staff is its most valuable capital, Familiehulp has instituted the concept of self-steering teams. The United Kingdom's home care was unregulated until April 2003. A major objective of that country is to get the disabled back to work. In the United States, the average tenure of home care aides for this presenter's agency is eight years. He shares his secrets for recruiting and retaining the best.