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Related Experiment Videos

Telephone usage in the hearing-impaired population.

L J Kepler1, M Terry, R H Sweetman

  • 1Department of Communication Disorders and Speech Science, University of Colorado, Boulder.

Ear and Hearing
|October 1, 1992
PubMed
Summary

Most hearing-impaired individuals surveyed experienced telephone communication difficulties, even with hearing aids. Many reported issues coupling hearing aids to phones and expressed interest in improved telephone accessibility solutions.

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Area of Science:

  • Audiology
  • Assistive Technology
  • Human-Computer Interaction

Background:

  • Telephone communication presents significant challenges for individuals with hearing impairments.
  • Existing assistive devices like hearing aids and amplifiers offer partial solutions but are not without limitations.

Purpose of the Study:

  • To assess the satisfaction levels of hearing-impaired individuals with telephone communication in both aided and unaided conditions.
  • To identify specific problems encountered during telephone use and explore existing coping strategies.

Main Methods:

  • A survey of 104 hearing-impaired individuals was conducted using a 43-item questionnaire.
  • The questionnaire gathered data on telephone usage, challenges, and the effectiveness of assistive devices.

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Main Results:

  • 55% of hearing aid users utilized their devices for telephone calls, but 70% found coupling problematic.
  • 73% of participants reported using telephone amplifiers.
  • A significant majority (75%) expressed a desire for enhanced telephone communication solutions.

Conclusions:

  • Telephone use remains a significant challenge for many hearing-impaired individuals.
  • Current assistive technologies, including hearing aids and amplifiers, have limitations in addressing these challenges.
  • There is a clear need and demand for improved telephone communication systems tailored to the hearing-impaired population.