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Related Experiment Videos

Benchmarking: a tool for excellence in palliative care.

J A Murray1, M H Murray

  • 1School of Business and Economics, Wilfrid Laurier University, Waterloo, Ontario, Canada.

Journal of Palliative Care
|January 1, 1992
PubMed
Summary

Total Quality Management (TQM) is enhancing palliative care by prioritizing patient-defined quality. This approach, using tools like benchmarking, drives continuous improvement in end-of-life care.

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Area of Science:

  • Healthcare Management
  • Quality Improvement Science

Background:

  • Palliative care focuses on improving the quality of life for patients with life-limiting illnesses.
  • Quality of care in palliative settings significantly impacts patient comfort and well-being.

Purpose of the Study:

  • To explore the implementation of Total Quality Management (TQM) in palliative care.
  • To highlight how patient-defined quality is central to TQM in this field.

Main Methods:

  • Adoption of Total Quality Management (TQM) principles and practices.
  • Utilizing benchmarking as a TQM tool for process sharing and improvement.
  • Aligning palliative care team actions with patient-defined quality standards.

Main Results:

  • Palliative care providers are meeting criteria for prestigious quality awards.
  • Patient-centered definitions of quality are driving care improvements.
  • Benchmarking facilitates sharing of best practices and supports continuous improvement.

Conclusions:

  • Total Quality Management (TQM) is effectively implemented in palliative care.
  • A patient-centered approach is key to achieving high quality in end-of-life care.
  • Continuous improvement cycles, supported by tools like benchmarking, are vital for quality in palliative care.

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