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Updated: Aug 17, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Lack of communication affects the care of patients and families
The Health Service Ombudsman publishes reports of complaints investigated in the NHS. Poor communication was a feature of the following three cases. In the first, consent to a procedure was not obtained. In the second, failure to respond to a complaint added to a bereaved family's distress. In the final example, nursing teams failed to communicate in the interests of a patient.
The Health Service Ombudsman publishes reports of complaints investigated in the NHS. Poor communication was a feature of the following three cases. In the first, consent to a procedure was not obtained. In the second, failure to respond to a complaint added to a bereaved family's distress. In the final example, nursing teams failed to communicate in the interests of a patient.
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