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Updated: Aug 26, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
How to make a difference in the health care of a population. One person at a time
Marita MacKinnon Schifalacqua1, Paula O'Hearn Ulch, Mary Schmidt
1Aurora Health Care, 2400 South 90th Street, Suite 200, West Allis, WI 53227, USA. marita.schifalacqua@aurora.org
Abstract:
Individual clinical and fiscal outcomes can be realized with implementing a community-based advance practice nurse case management program (CBCM) for a self-insured employer. The personalized partnership and interventions for high-risk, complex clients have proven to be the key for their self-management outcomes. The case management service was at no cost to the client. The cost savings came from the decrease in patterned utilization of total health care dollars.
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