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Early-stage success in service line implementation
1Department of Health Policy, Management, and Behavior, School of Public Health, University at Albany, State University of New York, Rensselaer, NY, USA. thoff@albany.edu
Health Care Management Review
|March 3, 2004
Summary
Service line implementation mirrors early development stages found in life cycle theory. This suggests a consistent pattern across various organizational structures, offering a more complex understanding of implementation dynamics.
Area of Science:
- Organizational Behavior
- Healthcare Management
- Developmental Theory
Background:
- Service line implementation is a key strategy in healthcare organizations.
- Understanding the dynamics of implementation is crucial for success.
- Life cycle theory provides a framework for understanding developmental stages.
Purpose of the Study:
- To examine the early-stage dynamics of service line implementation.
- To compare these dynamics with established life cycle theory stages.
- To explore the relationship between implementation and developmental stage.
Main Methods:
- Employed a multimethod, qualitative data collection approach.
- Analyzed data from the Behavioral Health Service Line at the Upstate New York Veterans Healthcare Network.
Main Results:
- Found high consistency between early service line implementation dynamics and the 'birth' stage of life cycle theory.
- Confirmed that service line implementation follows similar patterns to other organizational structures.
- Revealed a complex interplay between unique service line aspects and the developmental stage.
Conclusions:
- Service line implementation aligns with general principles of organizational development.
- The developmental stage significantly influences the dynamics observed during service line implementation.
- This research provides a nuanced perspective on managing service line implementation over time.