Scorecards, dashboards, and KPIs keys to integrated performance measurement

Many providers are using a balanced scorecard to measure performance. Another tool that can be used with the balanced scorecard is a visual dashboard. Visual dashboards can help managers easily access and analyze their key performance indicators (KPIs), saving time and confusion. The experience of St. Luke's Episcopal Health System shows that successful application of a balanced scorecard requires integrating information and using the visual dashboards to provide immediate organizationwide access to KPIs.