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Trust and distrust in organizations: emerging perspectives, enduring questions
1Graduate School of Business, Stanford University, Stanford, California 94305, USA. kramer_roderick@gsb.stanford.edu
Annual Review of Psychology
|March 12, 2004
Summary
Organizational trust is increasingly studied due to its benefits. This review assesses the literature on trust and distrust, exploring its forms, benefits, and barriers to its creation and maintenance.
Area of Science:
- Organizational Behavior
- Psychology
- Sociology
Background:
- Scholarly interest in organizational trust and distrust has surged recently.
- Growing evidence highlights significant benefits of trust for organizations and their members.
Purpose of the Study:
- To review the current state of literature on trust and distrust in organizations.
- To examine conceptualizations, benefits, forms, and antecedents of organizational trust.
Main Methods:
- Literature review of recent scholarly work.
- Synthesis of evidence on trust benefits and organizational theory.
Main Results:
- Trust offers numerous benefits within organizational systems.
- Different forms of trust and their antecedent conditions are identified.
- Barriers to establishing and maintaining trust are explored.
Conclusions:
- Despite documented benefits, creating and sustaining trust is challenging.
- Psychological, social, and institutional factors impede trust development.