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Related Experiment Videos

Increasing up-front collections.

Adrienne S Kapel1, Jeannine McCormack, Irwin R Merkatz

  • 1Montefiore Medical Center, Bronx, N.Y., USA. akapel@montefiore.org

Healthcare Financial Management : Journal of the Healthcare Financial Management Association
|March 20, 2004
PubMed
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Montefiore Medical Center boosted revenue by $1.2 million in obstetrics and gynecology by optimizing billing processes. Key changes included standardized procedures, physician involvement in data collection, and upfront copayment collection.

Area of Science:

  • Healthcare Management
  • Medical Billing and Revenue Cycle Management

Background:

  • The Department of Obstetrics & Gynecology and Women's Health at Montefiore Medical Center faced challenges in revenue collection.
  • Optimizing the revenue cycle is crucial for financial sustainability in healthcare departments.

Purpose of the Study:

  • To identify strategies for increasing collections in a hospital's Obstetrics & Gynecology and Women's Health department.
  • To demonstrate revenue enhancement without cost-cutting or price increases.

Main Methods:

  • Appointed a dedicated billing director to oversee revenue-cycle performance.
  • Redesigned billing processes, focusing on standardization and physician engagement.
  • Implemented upfront collection of patient copayments.

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Main Results:

  • Achieved a $1.2 million increase in collections for the specified department.
  • Demonstrated successful revenue growth through process improvement, not cost reduction or charge increases.

Conclusions:

  • Strategic revenue-cycle management and process redesign can significantly improve financial performance.
  • Engaging physicians and standardizing billing procedures are effective methods for enhancing healthcare collections.