Quality and disease management

Does having a comprehensive list of quality targets as part of the contract incentivize vendors to do the right thing? Not necessarily. However, if a vendor needs incentives to do the right thing in the quality department, one may have picked the wrong vendor and/or negotiated the wrong contract. Conversely, a vendor willing to be measured by the most objective measures possible is a vendor with enough confidence in its own outcomes to be considered an excellent choice as a partner.