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[Application of the balanced scorecard in nursing practice]
1Armed Forces Taichuang General Hospital, Taiwan, ROC.
Hu Li Za Zhi the Journal of Nursing
|March 30, 2004
Summary
The balanced scorecard (BSC) is a performance management tool that translates organizational strategy into measurable objectives across four key perspectives. Its application in healthcare and nursing practice offers significant value for strategic development and performance measurement.
Area of Science:
- Management Science
- Healthcare Administration
Context:
- Introduces Kaplan and Norton's Balanced Scorecard (BSC), a performance framework and management methodology developed in 1992.
- Highlights the BSC's structure across four perspectives: financial, customer, internal business process, and learning & growth.
- Emphasizes the BSC's focus on balancing diverse measures (internal/external, outcome/future, subjective/objective).
Purpose:
- To provide the development of the Balanced Scorecard (BSC).
- To explore the application of the BSC in the healthcare system.
- To examine the utility of the BSC in nursing practice.
Summary:
- The Balanced Scorecard (BSC) framework translates an organization's mission and vision into strategic objectives.
- It integrates financial, customer, internal process, and learning/growth perspectives for comprehensive performance measurement.
- Healthcare organizations are increasingly adopting the BSC, recognizing its value for performance management.
Impact:
- Demonstrates the potential value of the BSC as a performance measurement tool in healthcare settings.
- Provides insights into adapting and applying the BSC framework within nursing practice.
- Supports strategic alignment and performance improvement in healthcare organizations through a structured approach.