RehabNurse-L: an analysis of the rehabilitation nursing LISTSERV experience

Computer-mediated discussion is a form of communication via the Internet through groups known as listservs, chatrooms, bulletin boards, newsgroups, or discussion forums. An increasing number of professionals are using these forums to ask and answer common concerns about their practices. Deeper meaning lies within messages that is broader than just an individual posting or a simple communication thread. The messages can have far-reaching effects. Our purpose in this qualitative research was to understand why RehabNurse-L LISTSERV (RehabNurse) participants use the listserv, describe their RehabNurse experiences, how they used information from postings, and their perception of the value of using RehabNurse for their practice. The Rehabilitation Nursing Foundation funded this study. Nurses identified the RehabNurse as a means of "keeping up," sharing, learning, problem solving, and support within their practice. They appraised the information posted on RehabNurse in search of credible entries as well as experiences similar to their own. Nurse respondents described their RehabNurse involvement in terms of community and connectedness, identifying roles familiar to the participants. Rehab-Nurse postings not only were shared within the discussion group, but also extended to their work environment--team members, peers, administrators, patients, and families.