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Humor or Rationality? The Neural Mechanisms of How Agent Type and Language Style Influence Satisfaction with Ride-Hailing Service Failure Recovery
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Humor or Rationality? The Neural Mechanisms of How Agent Type and Language Style Influence Satisfaction with Ride-Hailing Service Failure Recovery

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Forgiveness and defense style

John Maltby1, Liz Day

  • 1School of Psychology, University of Leicester, England. jml48@le.ac.uk

The Journal of Genetic Psychology
|April 23, 2004
PubMed

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