Related Experiment Video
Updated: Aug 24, 2026

14:32
Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Journey to excellence: a systemwide culture change begins with the board
Jeffrey Selberg1, Howard Doerr
1Exempla Healthcare, Denver, USA.
Abstract:
When a hospital system decided its goal should be becoming "best in the nation," it determined that the board should lead a systemwide culture change. It started with an innovative "shadowing" program.
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