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Published on: February 16, 2011
Involving patients in care decisions improves satisfaction: an outcomes-based quality improvement project
1Clinical Services, Franklin County Home Health Agency, 3 Home Health Circle, St. Albans, VT 05478, USA. eleff@fchha.org
Abstract:
A home care agency used quality improvement processes to improve patient satisfaction survey ratings. The focus was on involving patients in decisions about their care. A multidisciplinary team developed creative strategies to increase staff awareness and enhance customer service skills, which had dramatic results.
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