Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Experiment Videos

Mediating complaints against nurses: a consumer-oriented educational approach.

Barbara A Beardwood1, Susan E French

  • 1Division of Social Science, York University, 4700 Keele Street, Toronto, Ontario M3J 1P3, Canada.

The Canadian Journal of Nursing Research = Revue Canadienne De Recherche En Sciences Infirmieres
|May 12, 2004
PubMed
Summary

Mediation by the College of Nurses of Ontario was found to be educational and achieve initial goals, despite being stressful. The College, however, lacked power to enforce system reforms.

Related Concept Videos

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

Exploring risk in professional nursing practice: an analysis of work refusal and professional risk.

Nursing inquiry·2013
Same author

Exploring nurse education in Canada, Finland and the United States.

Contemporary nurse·2006
Same author

Victims twice over: perceptions and experiences of injured workers.

Qualitative health research·2004
See all related articles

Area of Science:

  • Nursing Regulation
  • Healthcare Mediation
  • Qualitative Evaluation

Background:

  • The College of Nurses of Ontario (CNO) employs mediation to resolve professional conduct issues.
  • Evaluating the effectiveness of this mediation process is crucial for improving regulatory practices.

Purpose of the Study:

  • To assess the effectiveness of mediation conducted by the College of Nurses of Ontario.
  • To identify key outcomes and challenges of the mediation process.

Main Methods:

  • A participatory evaluative method utilizing qualitative analysis of 34 mediation cases (1994-1998).
  • Semistructured interviews with 44 participants and focus groups with Investigators and Practice Consultants.
  • Data analysis involved a template incorporating CNO's philosophy and thematic generation.

Related Experiment Videos

Main Results:

  • Mediation was perceived as educational and achieved initial goals for 23 of 34 cases.
  • The process was stressful for all involved parties.
  • The CNO demonstrated limitations in demanding systemic reforms, relying on facility cooperation.

Conclusions:

  • While mediation is educational and goal-achieving, its effectiveness is tempered by participant stress and institutional constraints.
  • The CNO's mediation process requires further examination regarding its capacity for systemic change.