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The consumer-driven approach: defining and measuring success.
Pete Maillet1, Steve Halterman
1Aon Consulting's Health and Welfare Practice, Houston, Texas, USA.
Benefits Quarterly
|May 19, 2004
Summary
Employers hesitate to adopt consumer-driven health plans (CDHPs) due to unclear success metrics. This study defines and measures CDHP success in engagement, financial aspects, health, productivity, and cost control for employers.
Area of Science:
- Health Economics
- Employee Benefits
- Healthcare Management
Background:
- Employers face challenges in evaluating the effectiveness of consumer-driven health plans (CDHPs).
- Lack of clear metrics hinders CDHP adoption and understanding of their impact.
- Understanding CDHP success is crucial for employer decision-making regarding healthcare benefits.
Purpose of the Study:
- To define key areas for measuring the success of consumer-driven health plans (CDHPs).
- To provide employers with methods for assessing CDHP performance.
- To guide employers in leveraging CDHPs for potential healthcare cost control.
Main Methods:
- Defining measurable success points for CDHPs across specified domains.
- Outlining strategies for quantifying outcomes in consumer engagement and financial considerations.
- Proposing metrics for employee health, productivity, and employer cost containment.
Main Results:
- Identified critical areas for CDHP success: consumer engagement, financial impact, and employee well-being.
- Proposed specific measurement approaches for each identified area.
- Highlighted the link between strategic CDHP implementation and employer cost control.
Conclusions:
- A structured approach to defining and measuring CDHP success is essential for employers.
- Effective measurement can reveal opportunities for improved employee health and reduced healthcare expenditures.
- Understanding CDHP outcomes empowers employers to make informed decisions about offering these plans.