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Related Experiment Videos

The consumer-driven approach: defining and measuring success.

Pete Maillet1, Steve Halterman

  • 1Aon Consulting's Health and Welfare Practice, Houston, Texas, USA.

Benefits Quarterly
|May 19, 2004
PubMed
Summary

Employers hesitate to adopt consumer-driven health plans (CDHPs) due to unclear success metrics. This study defines and measures CDHP success in engagement, financial aspects, health, productivity, and cost control for employers.

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Area of Science:

  • Health Economics
  • Employee Benefits
  • Healthcare Management

Background:

  • Employers face challenges in evaluating the effectiveness of consumer-driven health plans (CDHPs).
  • Lack of clear metrics hinders CDHP adoption and understanding of their impact.
  • Understanding CDHP success is crucial for employer decision-making regarding healthcare benefits.

Purpose of the Study:

  • To define key areas for measuring the success of consumer-driven health plans (CDHPs).
  • To provide employers with methods for assessing CDHP performance.
  • To guide employers in leveraging CDHPs for potential healthcare cost control.

Main Methods:

  • Defining measurable success points for CDHPs across specified domains.
  • Outlining strategies for quantifying outcomes in consumer engagement and financial considerations.
  • Proposing metrics for employee health, productivity, and employer cost containment.

Main Results:

  • Identified critical areas for CDHP success: consumer engagement, financial impact, and employee well-being.
  • Proposed specific measurement approaches for each identified area.
  • Highlighted the link between strategic CDHP implementation and employer cost control.

Conclusions:

  • A structured approach to defining and measuring CDHP success is essential for employers.
  • Effective measurement can reveal opportunities for improved employee health and reduced healthcare expenditures.
  • Understanding CDHP outcomes empowers employers to make informed decisions about offering these plans.

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