Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Experiment Videos

Client satisfaction and empowerment through social work intervention.

Tamara Walsh1, Bruce Lord

  • 1Faculty of Law, Queensland University of Technology, Brisbane, Australia. tamara.walsh@qut.edu.au

Social Work in Health Care
|May 20, 2004
PubMed
Summary

Satisfaction questionnaires may not reliably measure the effectiveness of paediatric hospital social work. While some interventions like counselling and practical assistance improved patient empowerment, satisfaction scores did not correlate with these improvements.

Related Concept Videos

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

Procedural fairness in mental health review tribunals: the views of patient advocates.

Psychiatry, psychology, and law : an interdisciplinary journal of the Australian and New Zealand Association of Psychiatry, Psychology and Law·2021
Same author

A Study into the Operation of the Queensland Mental Health Review Tribunal.

Medical law review·2021
Same author

Mothers, domestic violence, and child protection.

Violence against women·2010
Same author

Implications of resolving the diagnosis of PKU for parents and children.

Journal of pediatric psychology·2008

Area of Science:

  • Social Work
  • Healthcare Management
  • Patient Outcomes

Background:

  • Paediatric hospital social work is crucial for patient and family support.
  • Assessing the effectiveness of these services is vital for quality improvement.
  • Satisfaction questionnaires are commonly used but their validity in this context requires examination.

Purpose of the Study:

  • To evaluate the utility of satisfaction questionnaires in measuring the effectiveness of paediatric hospital social work.
  • To determine if patient satisfaction correlates with objective measures of service impact, such as empowerment.
  • To explore demographic and intervention variables influencing patient empowerment and satisfaction.

Main Methods:

  • Pre- and post-intervention empowerment scale administration to patients receiving social work services.

Related Experiment Videos

  • Post-intervention satisfaction questionnaire completion.
  • Statistical analysis comparing changes in empowerment scores with satisfaction ratings and demographic/intervention variables.

    • Main Results:

    • No significant relationship was found between patient satisfaction scores and changes in empowerment.
    • Most demographic and intervention variables did not show significant associations with satisfaction or empowerment change.
    • Patients receiving both counselling and practical assistance, and those with higher education, were more likely to report increased empowerment.

    Conclusions:

    • Satisfaction questionnaires alone may not be a reliable indicator of paediatric hospital social work effectiveness.
    • Empowerment measures, alongside specific intervention types and patient education levels, offer a more nuanced understanding of service impact.
    • Further research is needed to develop robust methods for evaluating social work interventions in paediatric healthcare settings.