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Related Concept Videos

Barriers to Effective Communication II01:21

Barriers to Effective Communication II

The barriers to effective communication also include cultural barriers, semantic barriers, gender barriers, and time constraints.
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
Types of Reports III: Telephone and Verbal Reports01:26

Types of Reports III: Telephone and Verbal Reports

Telephone and Verbal Reports in healthcare settings are two communication methods for conveying therapeutic instructions from healthcare providers to nurses or other healthcare staff.
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A comparison of the influence of hospital-trained, ad hoc, and telephone interpreters on perceived satisfaction of

Estevan A Garcia1, Lonnie C Roy, Pamela J Okada

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Hospital-trained interpreters significantly improve satisfaction for limited English-proficient parents in pediatric emergency departments. This leads to better communication and higher quality of care perceptions compared to other interpretation methods.

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Area of Science:

  • Medical Communication
  • Health Services Research
  • Pediatric Emergency Medicine

Background:

  • Latinos represent a rapidly growing demographic in the U.S.
  • A significant portion of the Latino population has limited English proficiency.
  • Effective communication is crucial in healthcare settings, especially for vulnerable populations.

Purpose of the Study:

  • To evaluate the impact of different interpretation modes on patient satisfaction.
  • To compare satisfaction levels of limited English-proficient parents using hospital-trained, ad hoc, or telephone interpreters.
  • To assess communication effectiveness and quality of care across various interpretation services.

Main Methods:

  • A survey was administered to 180 parents of patients in a pediatric emergency department.
  • Participants received services via hospital-trained, ad hoc, or telephone interpreters.
  • A control group of 60 English-proficient parents was also surveyed (total N=240).

Main Results:

  • Parents reported significantly higher satisfaction with hospital-trained interpreters (P < 0.001).
  • Hospital-trained interpreters led to greater satisfaction with physicians and nurses.
  • Communication ability and quality of care scores were significantly higher with hospital-trained interpreters compared to telephone services.

Conclusions:

  • Hospital-trained interpreters are essential for effective communication with limited English-proficient families.
  • While other interpretation services offer utility, they present limitations.
  • Investing in hospital-trained interpreters enhances patient experience and perceived quality of care.