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The Washington state workers' compensation system: a case study.

Paula A Lantsberger1, Lee S Glass, Elizabeth Ottmar

  • 1Occupational Medicine Associates, 323 East Second Avenue, Suite 102, Spokane WA 99202, USA. palants@comcast.net

Clinics in Occupational and Environmental Medicine
|June 9, 2004
PubMed
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Washington State workers' compensation explored managed care's impact on outcomes, costs, and satisfaction. Research assessed medical care, disability, and employer contentment, with ongoing pilot projects.

Area of Science:

  • Occupational Health
  • Health Services Research
  • Workers' Compensation Policy

Background:

  • Managed care principles have been investigated within Washington State's workers' compensation system.
  • Previous research projects have examined various facets of managed care application.

Purpose of the Study:

  • To evaluate the impact of managed care on medical outcomes, patient satisfaction, and cost control.
  • To assess the long-term outcomes for injured workers participating in managed care.
  • To gauge employer satisfaction with the managed care approach.

Main Methods:

  • A series of research projects were conducted by Washington State workers' compensation.
  • Data collection included medical outcomes, patient and employer satisfaction surveys, and cost analysis.

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  • Long-term case reviews were performed two years post-injury.

    • Main Results:

    • The 1995-1996 project analyzed managed care's effects on medical results, patient contentment, and cost containment.
    • Longitudinal analysis provided insights into sustained outcomes for injured workers.
    • Employer perspectives on managed care were systematically gathered.

    Conclusions:

    • Managed care implementation in workers' compensation influences medical outcomes, costs, and satisfaction.
    • Ongoing research, including pilot projects, continues to refine occupational health strategies.
    • The findings inform policy and practice within workers' compensation systems.