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Related Experiment Videos

Response formats and satisfaction surveys for elders.

Nicholas G Castle1, John Engberg

  • 1RAND, Pittsburgh, PA 15213-1516, USA. CASTLE@RAND.org

The Gerontologist
|June 16, 2004
PubMed
Summary

Elders preferred the 10-item visual analogue format (10VAF) in a survey. This format also showed greater response variability, potentially improving future satisfaction surveys for older adults.

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Area of Science:

  • Gerontology
  • Health Services Research
  • Survey Methodology

Background:

  • Satisfaction surveys for elders often suffer from limited response variability.
  • Enhancing response variability is crucial for the productive use of elder satisfaction surveys.
  • This study addresses the need for more responsive survey formats for older adults.

Purpose of the Study:

  • To evaluate elders' preferences among five different response formats.
  • To assess the response variability of commonly used survey formats for elders.
  • To identify optimal survey response formats for improving data quality in elder research.

Main Methods:

  • A total of 3,122 elders from outpatient surgery centers participated.
  • Six survey instruments were administered, including five with varying response formats (Likert, satisfaction, valuation, Chernoff faces, 10-item visual analogue format).
  • Respondents indicated preferences and ease of use for each format.

Main Results:

  • The 10-item visual analogue format (10VAF) was the most preferred (39%) and perceived as easier to use.
  • Chernoff faces were the least preferred response format (5%).
  • The 10VAF demonstrated higher coefficients of variation, suggesting reduced ceiling effects and increased response variability.

Conclusions:

  • Elders exhibit clear preferences for specific survey response formats.
  • The 10-item visual analogue format (10VAF) is preferred by elders and offers greater response variability.
  • Findings suggest the 10VAF can enhance the utility of satisfaction surveys for older populations.

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