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What patients expect from complementary therapy: a qualitative study.

Janet Richardson1

  • 1School of Integrated Health, University of Westminster, 115 New Cavendish St, London W1W 6UW, England, UK. j.richardson01@westminster.ac.uk

American Journal of Public Health
|July 14, 2004
PubMed
Summary
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Patients using complementary therapies expect symptom relief, holistic care, and improved quality of life. Understanding these expectations helps physicians guide patients toward realistic complementary and alternative therapy choices.

Area of Science:

  • Integrative Medicine
  • Patient-Centered Care

Background:

  • Complementary and alternative therapies (CAT) are increasingly utilized by patients in Western countries.
  • While motivations for CAT use are studied, patient expectations remain under-researched.
  • This study specifically investigates the expectations of individuals seeking complementary therapies.

Purpose of the Study:

  • To assess the expectations of patients utilizing complementary therapies.
  • To provide insights into patient-provider communication regarding CAT.

Main Methods:

  • A qualitative survey was administered to patients at a British National Health Service (NHS) outpatient department.
  • The department offered acupuncture, osteopathy, and homeopathy services.
  • Data were collected through patient self-reporting.

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Main Results:

  • Patients anticipated symptom alleviation and sought comprehensive information.
  • Expectations included a holistic approach to care and enhancements in overall quality of life.
  • Patients also desired self-help strategies and broad accessibility of these therapies within the NHS framework.

Conclusions:

  • Understanding patient expectations is crucial for complementary therapy providers.
  • This knowledge facilitates appropriate and realistic treatment decision-making for patients.
  • Aligning physician understanding with patient expectations can improve therapeutic outcomes.