Related Experiment Videos
[Organized consultation by telephone: preliminary results]
A Solbes Caro1, E Castro Martín, I Sicilia Sosvilla
1Equipo de Atención Primaria Ofra-Delicias, Santa Cruz de Tenerife.
Atencion Primaria
|June 1, 1992
Summary
Organised Telephone Consultations (OTC) effectively resolved 78.70% of primary care health issues. This efficient method optimized resource use, with most cases resolved in a single call and under 10 minutes.
Area of Science:
- Primary Care Medicine
- Health Services Research
Context:
- The study addresses the challenge of ensuring health problems are followed up to resolution within primary care settings.
- It also aims to implement strategies to manage the demand for primary care consultations.
Purpose:
- To enhance the follow-up process for detected health issues until their resolution.
- To introduce corrective measures for primary care consultation demand.
Summary:
- A prospective study evaluated Organised Telephone Consultations (OTC) within a General Medicine primary care team.
- 108 procedures were analyzed, with a 78.70% resolution rate observed.
- Most resolved cases (83.53%) required only one call, with 77.64% resolved in under 5 minutes.
Impact:
- The findings indicate a positive impact on primary care, particularly in optimizing resource allocation.
- OTC presents a viable strategy for efficient health problem resolution and demand management.